If you haven’t received your password reset in a timely manner, there may be something else going on. First, please check your other inboxes. It’s possible that it was mistakenly sent into spam. If you still can’t retrieve the email, then you may have unsubscribed from our emails at some point, or the email may have bounced. If this is the case, we ask that you open a support case by clicking here.
Does your company use Single Sign On? When you log-in, do you see the below screen?
If so, you can easily log-in using your company log-in credentials. If you have forgotten those, you’ll need to follow up with your company’s SSO/IT Administrator on resetting your credentials.